Terms & Conditions



Valid from 01 Jan 2023.


This site is owned and operated by PT. MAP Active Adiperkasa, Tbk. and these Terms and Conditions apply to visitors and users of the Reebok.id site. The term “We” refers to Reebok.id, which provides the site to you, and the term “You” refers to the user who accepts these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this site.



As a user and to place an order on Reebok.id, you must be at least 17 (seventeen) years old. If you are under 17 (seventeen) years of age, you may place an order only with the involvement of your parent or guardian. If you do not have the consent and involvement of your parent or guardian, then you should stop using the site.


Privacy Policy

You agree that the information and personal data that you provide to Reebok.id, whether through this site, email, telephone and other forms of communication; collected, stored and processed in accordance with our Privacy Policy. We reserve the right to update or change the Privacy Policy at any time, and to post the most recent version on this site. For further information regarding our Privacy Policy, please refer to our Privacy Policy .


License and Access to the Site

RReebok.id and all content on this site are the property of PT. MAP Active Adiperkasa, Tbk., licensors, or content providers, and is protected by copyright, trademark, and the laws of the Republic of Indonesia and other applicable domestic and foreign laws and regulations. Reebok.id grants you a limited license to access and use the Reebok.id site. Unless otherwise stated, you are permitted to access, copy, download, and print content on this website for personal, non-commercial use, as long as you do not change or delete any copyright, trademark, or proprietary information of such content. Reebok.id and its licensors, or content providers retain full rights to the content available on the website, including intellectual property rights, and provide the content with a license that can be revoked at any time according to Reebok.id's policy.



Reebok.id strictly prohibits all forms of misuse of content available on the site, including, but not limited to: any form of downloading, copying, or other use of content intended to compete with Reebok.id or to benefit vendors or third parties; any form of unauthorized caching and linking to the site or unauthorized framing of the content available on the site; any form of modification, distribution, distribution, performance, broadcast, publication, uploading, licensing, manipulation, transfer or sale, or creation of derivative works, of all content, products or services available on the site that you do not have the right to use/that you do not have the right to use.


Reebok.id prohibits any form of uploading, transmission or distribution of material containing software viruses or computer code, files or programs designed to disrupt, interfere with or limit the use of a computer; use of hardware or software to intercept, or extract information (e.g. system data or personal information) from it, including, but not limited to, the use of scraping or any form of data extraction method, robots, spiders, or similar devices; or any form of action that forces or could force an overload or unreasonable or disproportionate use or damage that could disrupt the operation of the Reebok.id infrastructure. Reebok.id reserves the right to refuse or cancel membership, to ban any party from the site and prohibit use of the site for any reason and limit or prevent you from accessing the site at any time without notice. Reebok.id does not guarantee or claim that any form of content on the site does not violate the rights of third parties who are not affiliated with Reebok.id. Termination of access or use will waive or affect any other rights or remedies of Reebok.id under law or equity.



Product Information

  1. All material and information related to the products displayed by Reebok.id is intended only to be used for educational or personal information purposes.
  2. Product statements are not intended to diagnose, treat, boost, support, or prevent any health, exercise and/or fitness condition. Reference to any product, service, process or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply a promotion, sponsorship or recommendation by Reebok.id. Claims or descriptions regarding products on Reebok.id have been provided to us by relevant brand owners or based on customer reviews and Reebok.id has not independently verified such claims or descriptions.
  3. All products are permitted to be used only in accordance with their instructions, precautions and guidelines.
  4. Use of this site is not intended to be a substitute for professional health, exercise and/or fitness advice; Reebok.id is only an online store for sports, fitness and lifestyle products. Please consult with your professional practitioner in the field of health, sports and/or or fitness regarding the use of any type of product or information received from Reebok.id before use or refer to such products or information. Your health, sport, and/or fitness professional practitioner should inform you of any and all questions, concerns and decisions regarding your health, sport, and/or fitness condition regarding possible approaches to each health, sport, and/or fitness condition. .
  5. Reebok.id does not provide or intend to provide any answers to questions related to health, sports and/or fitness conditions and Reebok.id does not position or imply itself as a professional practitioner in the field of health, sports and/or fitness .
  6. Product photos as seen on Reebok.id may be slightly different from the actual product you receive. A difference of 1-2 cm may occur due to the development and production process. Actual color may vary. This is because each computer screen has a different ability to display color, therefore we cannot guarantee that the color you see is the accurate color of the product.
  7. While we do our best to ensure that all details, descriptions and prices listed on Reebok.id are accurate, we cannot guarantee that descriptions, colors, information, prices, promotions or other content available on the site is accurate, current or error free. Reebok.id may correct any errors, inaccuracies or omissions and replace or update information or cancel orders if any information on the site is inaccurate at any time without prior notice, including after you have completed your order.


Place an Order

  1. To place an order, you must provide us with accurate and correct information. You must also keep your information up to date by informing us of any changes.
  2. To place an order, you will be asked to follow the online shopping process at Reebok.id. Thereafter, you will receive an order confirmation/invoice which will act as an acknowledgment of your order.
  3. While we do our best to ensure that all details, descriptions and prices listed on Reebok.id are accurate, there are cases where errors may occur. If we discover a pricing error on any product you have ordered, we will inform you of this and give you the option of reconfirming your order at the correct price or canceling it. If we cannot contact you, we will cancel your order. If you cancel your order before we have shipped it to you and you have paid for your order, you will receive a full refund.
  4. We are not obliged to fulfill your order if the price listed on Reebok.id is incorrect.
  5. To minimize the risk of unauthorized access, we encrypt your card data. Once we receive your order, we will request pre-authorization on your card to ensure sufficient funds are available to complete the transaction. Orders will not be confirmed until these pre-authorization checks are completed. Your card will be debited once we send you the order confirmation. Validation and authentication checks on the card will be carried out by the card issuer. If we do not receive the required authorization, we will not be responsible for delays or non-delivery.
  6. After payment authorization, by pressing the "Buy Now" button, you confirm that you have checked your order (colour, size, number of items (as relevant)), that the card is yours and that you have funds or credit facilities enough to cover the cost of your order.
  7. We have the right to withdraw any product from Reebok.id at any time and/or delete or change all materials or content on Reebok.id. We will do our best to always process all orders but there may be special circumstances where we may need to refuse to process an order after we have sent an order confirmation, which we reserve the right to do at any time, at our discretion.
  8. We will not be liable to you or any other third party for withdrawing any type of product from Reebok.id, whether it has been sold or not, deleting or editing material or content on Reebok.id or for refusing to process or accept an order.
  9. Payment method
    Reebok.id provides several payment options/types for the convenience of your shopping experience. The following payment options are available:
    • Bank Transfer: Virtual Account
      Bank Transfer (Automatic Confirmation) or Virtual Account (VA) is a type of Bank transfer payment using a unique virtual account number that will appear when you have completed the transaction process. This number will be different for each order.
      The advantages of using a Virtual Account are:
      • Easy & practical – Checking and confirming payments is done automatically by the system, so you no longer need to manually confirm the payments you make, so our system will be able to immediately process your order.
      • Make sure you make payment within 1x24 hours to avoid automatic cancellation by our system.
    • Credit card
      You can make payments using credit cards such as Mastercard, Visa and JCB. You must enter your credit card details on the Checkout page. The data that needs to be filled in is:
      • 16 digit card number
      • Card expiration date
      • CVV number: 3 secret digit number on the back of the card
      Orders placed using a name different from the name of the credit card holder will be canceled by the system as an indication of fraud prevention mechanisms.
    • COD (Cash On Delivery)
      Another payment method is COD (Cash on Delivery), where you can place an order and make payment to the courier.
      Terms and Conditions :
      • Minimum order Rp. 250,000 and maximum order Rp. 3,000,000.
      • When you make a payment option using this method, you are required to complete the payment to the courier. If you wish to return an order, please contact our Customer Service Team.
      • When shopping at Reebok.id, if the order contains 2 or more products, we can send your order into 1 or more shipments. The COD (Cash on Delivery) delivery method can only be used if all products are sent from one location.
    • Atome (Installment without Credit Card)
      Atome is a payment application that makes it easy to shop in installments without the need to use a credit card.
      Terms and Conditions:
      • You are an Indonesian citizen, have an e-KTP and must be between 18-65 years old.
      • Atome is available for all products in stores, online and on the app.
      • Minimum transaction IDR 100,000.
      • For further information about Atome, please click here .



  1. We aim to send the product to the delivery address stated in your order.
  2. We will endeavor to inform you if delivery will be late, but, to the extent permitted by law, we shall not be liable to you for any loss, liability, damage costs or other costs arising from the delay.
  3. We send products in our standard packaging. You understand that our product packaging is standard and not tailored to your specific requests.


Return Policy


  1. Products are purchased at normal prices and with a maximum discount of 30%. We do not accept returns on products purchased with a discount of more than 30% during the promotional period.
  2. The product has never been used and is still in its original condition complete with the label attached to the product and is not damaged.
  3. There must be no stains, broken stitching, missing buttons, loosened threads, or other conditions on the product that would make it considered defective or damaged.
  4. The product must have a box/package of the product brand and packaging in its original condition. Boxes and packaging must not be damaged/dented or stuck with any adhesive material and be complete with other objects from the original packaging, such as cardboard, clothes hangers, stickers, ribbons, ropes, polybags, plastic and other objects.
  5. Requests for product returns must be made within 14 (fourteen) days after the order is received. Returned products must be received at the specified location no later than 7 (seven) days after the return date is approved by Reebok.id.
  6. When returning the product, please use the outer packaging/box like the one we sent you and cover the product packaging with sturdy packaging and add an "EASILY BROKEN" sticker on the delivery to avoid the original box being damaged during the delivery process. We do not accept any form of return where there is damage to the product and the outer packaging/box of the product.
  7. We will take 7 (seven) to 14 (fourteen) working days to process your refund. The time required to process a return may vary depending on the refund method. Refunds will be made immediately after we receive: the product and in accordance with the refund method you chose when placing the original order. We do not provide refunds for shipping costs for returned products.
  8. Please contact our Customer Service Team via email to contact@reebok.id or WhatsApp to 081574304388 to request a return.


Exchange Policy


  1. Valid exchange for products with the following criteria:
  • 1.1 Wrong size
    • The product received does not match what the customer ordered, for example the customer ordered number 30, but received size 32.
    • Different sizes between the physical product and the packaging/box.
    • Different sizes between left and right (eg: shoes, sandals).
    • The product received is the same side (both shoes/sandals are both right or left side).
  • 1.2 Wrong color
    • The product color is not the same as specified in the product description, for example a customer ordered blue shoes, but received red shoes.
  • 1.3 Damaged
    • Product color: Fading or different color.
    • Product material: Peeling leather, torn material, loose stitching or knitting, stained or deformed areas, torn or punctured material.
    • Parts of the product: Loose buttons, broken zippers, missing parts, missing pieces/parts, broken handles, can't inflate (for balls).
  1. Requests to exchange products for other sizes or colors, types/models are not permitted. However, you can return your product for a full refund (provided the product exchanged meets the criteria) and place a new order. Exchanging products can only be done with the same product (same SKU, same size, same color, etc.)
  2. Requests for product exchange must be made within 14 (fourteen) days after the order is received. Exchanged products must be received at the specified location no later than 7 (seven) days after the exchange date is approved by Reebok.id.
  3. When exchanging the product, please use the outer packaging/box as we sent you and cover the product packaging with sturdy packaging and add a "FRAGILE" sticker on the delivery to avoid the original box being damaged during the delivery process. We do not accept any form of exchange: where there is damage to the product and the product packaging/box.
  4. Please contact our Customer Service Team via email to contact@reebok.id or WhatsApp to 081574304388 to request an exchange.



  1. We do not allow exchange requests based on differences in color between the physical product received and the product photo caused by the effects of lights or computer screens.
  2. We do not allow exchange requests based on a wrong purchase or change of mind after purchase. We strongly recommend reviewing your shopping cart before completing your order.
  3. Exchange requests are not valid for swimwear, sports bras, sportswear, tight clothing (including tights/leggings, compression/compression, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with Terms and Conditions are specific and are clearly stated in the description.


Damaged/Wrong Product

  1. All product descriptions, information and materials on Reebok.id are provided 'as is' and without direct, implied or hidden warranties of any kind.
  2. If the product you receive is damaged, please contact our Customer Service Team and provide the order number, name and address, product details and reason for return, and whether you require a refund or exchange.
  3. Upon receipt of a damaged product, we will inspect it and inform you of the status of a refund or exchange (if available).
  4. Reebok.id has the discretion not to process exchanges. However, we can offer a refund for a replacement.
  5. If the returned product is not damaged, we have the discretion to decide not to exchange or refund the product.
  6. For further information regarding exchange policies, please refer to our Returns Policy .




  1. MAPCLUB Points are only earned for every order that has been successfully shipped.
  2. Points will be generated from each transaction value after deducting VAT.
  3. If a product is returned, the MAPCLUB Points obtained will be canceled according to the product returned.
  4. If your MAPCLUB account experiences a negative balance after returning points, MAPCLUB has the right to contact you to request that you make a payment equal to the negative balance and or suspend/cancel your membership.
  5. MAPCLUB Points will be credited 30 (thirty) days after the product is received.
  6. Please click here for further information about MAPCLUB.


  1. Points cannot be used for COD (Cash on Delivery) payment methods.
  2. For each transaction cancellation, MAP Club points will be automatically canceled or canceled on a prorated basis if partial cancellation occurs.
  3. After the return is approved, the points exchanged during the transaction will be returned within 7 (seven) days with a prorated calculation.



Unless stated in the Terms and Conditions or required by applicable law, Reebok.id makes no representations, conditions or warranties and offers no other conditions, express or implied, regarding any matter, including but not limited to, merchantability, suitability, suitability for specific use or purposes, or non-infringement of Reebok.id membership, of all content and all products or services available on Reebok.id, as well as implied warranties of performance or bargaining. In certain areas, the law does not permit the disclaimer of such warranties, so the above disclaimer applies to the extent the law allows.

You are welcome to use this site at your own risk. We reserve the right to limit or revoke your access to the site as a whole or any features or portions of the site at any time. Reebok.id does not guarantee that access to the site will be uninterrupted; that the site is secure; or virus free; or the information provided by the site is accurate, correct, timely, useful, reliable, or complete. When you download content from this site, you do so of your own free will and understand the risks. You are responsible for any damage to your computer system or loss of data that occurs as a result of the download of content.


Limitation of Liability

Providers of products and services available on Reebok.id are independent contractors and not agents or employees of Reebok.id. Reebok.id is not responsible for any acts, errors, negligence, statements, representations, warranties, violations of product and service providers, or for personal injuries, death, property damage, or other damages, or costs resulting therefrom.

You fully understand, declare and agree that you are entirely responsible for your use of the Reebok.id site and/or membership, communications with third parties, and the purchase and use of products and services available at Reebok.id. You fully: understand, declare and agree that all information you send or receive during your membership and/or use of the site is not completely secure and can be intercepted by unauthorized parties. You fully understand, declare and agree that you fully assume the consequences and risks of using this site which is available free of charge.

You fully understand, declare and agree that, to the extent permitted by applicable law, including but not limited to the protection of consumer rights, neither Reebok.id.com nor its licensors, distributors or third party content providers are responsible for any consequential damages arising resulting from or relating to:

  1. This site or any other site or resource you access through a link from this site,
  2. Any action we take or fail to take as a result of communications you send to us,
  3. Your Reebok.id membership, including any form of termination or cancellation, including but not limited to your membership and any credit referral program,
  4. All forms of products or services available or that can be purchased through this site, including all forms of loss, damage or injury resulting from the use of such products and services,
  5. Any delay and/or inability to use this website or any information, products and services available on this website,
  6. Any modification, removal or deletion of any content entered or posted to this site,
  7. Any use of the site, whether based on contract, tort, legal obligation, or otherwise, even if Reebok.id has been advised of the possibility of damage, is the user's responsibility to evaluate the accuracy, completeness, or usefulness of any opinion, advice, suggestion or other content provided obtained from this site or from linked sites or resources,

This disclaimer applies, without limitation, to any damages or injury resulting from any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, file corruption, communications failure, system failure, personal injury or theft, damage, unauthorized access, alteration, use of data, and all other forms of loss. You specifically declare and agree that Reebok.id or its licensors, distributors, or third party content providers are not responsible for defamation, illegal actions committed by users of this site. You and Reebok.id agree that any cause of action arising out of or related to the site must commence within 1 (one) year after the cause of action occurs or the cause of action is permanently barred. Because some jurisdictions do not allow limitations on the length of a warranty, exclusion or limitation of liability for damages resulting from an incident, all or part of the above prohibitions may be limited to the maximum extent permitted by law.


Compensation and Release

You will indemnify and hold Reebok.id harmless from and against all fines, penalties, liabilities, losses and other damages in any form, including attorney's and expert fees incurred by Reebok.id and related parties, and must defend Reebok.id and related parties for any claims arising from:

  1. Your violation of the Terms and Conditions
  2. Any unlawful or fraudulent act or omission by you, or
  3. Your violation of third party rights.


Reebok.id will control the defense of any indemnification claims that may apply, and, under no circumstances, you may settle any claim without Reebok.id's written consent.


Complaint Management

Reebok.id upholds customer satisfaction. You can contact us at the specified time using the contact details in the Contact Us section. We will try to resolve your complaint and will contact you after receiving the relevant statement or complaint. In the event of a complaint, it would be helpful to us if you could describe your complaint as accurately as possible and, where possible, send us a copy of the order or order number sent to you in the order confirmation email.


Electronic Communications

When you use the site or send emails to Reebok.id, you are communicating with Reebok.id electronically. You agree that all agreements, announcements, disclosures and other means of communication sent to you electronically are as legally valid as written communications. All notifications from Reebok.id are deemed to have been sent and received by you when sent to the email address you provide to Reebok.id.


Access Sites with Password Protection

Access to password-protected portions of the site is limited to authorized users only. You are responsible for protecting your login access, including passwords. You agree that you are responsible for all statements made, and for any acts and omissions that occur while using your login access. If you feel that your login access has been misused or stolen, please immediately inform Reebok.id. Reebok.id will assume that any form of communication we receive from email or other forms of communication related to you or your login account on this site, is made by you unless we receive notice stating otherwise.


Trademarks and Copyrights

Trademarks, logos and service marks (brands) displayed on the site are the property of Reebok.id or its licensors, or content providers, or other parties. You and other parties acting on your behalf are prohibited from using the mark for any purpose including but not limited to use as a meta tag on other sites without written permission from Reebok.id or other third parties who may own the mark. You are not permitted to use framing techniques or technology to attach any content to the site without the written consent of Reebok.id. Additionally, you may not take advantage of site content in meta tags or by using “hidden text” techniques without the express written consent of Reebok.id. All content, including software programs, available on or through the site is protected by copyright, trademark and the laws of the Republic of Indonesia and other applicable countries.


Claims for Intellectual Rights Infringement

Reebok.id respects the intellectual property rights of others, and we ask our users to do the same. You are hereby informed that Reebok.id has adopted and implemented a policy to terminate users, in appropriate circumstances, who commit copyright infringement. Under certain circumstances and at its discretion, Reebok.id may terminate and/or deactivate your account and/or user membership that may violate third party intellectual property rights.


Continuity of Terms After Agreement Ends

As long as it does not conflict with the provisions contained in the Terms and Conditions, or applicable general legal principles, each provision of the Terms and Conditions will continue to apply to any party after these Terms and Conditions end.


Force Circumstances

Reebok.id is free from fulfilling these Terms and Conditions, in whole or in part, as a result of an event or series of events caused by:

  • Fire, explosion, storm, flood, earthquake, weather conditions or other natural events
  • War, terrorism, riot, riot, civil disturbance or rebellion
  • Quarantine or embargo
  • Strike
  • Epidemic
  • Impossibility of using trains, shipping planes, motor transport or other means of public or private transport
  • Impossibility of using public or private telecommunications networks, or
  • Other causes beyond Reebok.id's control


If this event occurs, Reebok.id will temporarily not be able to send the products you have purchased. You will be given the option to delay delivery, or cancel the purchase and receive a refund.



No failure or delay by us or you in exercising any right under these Terms and Conditions shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any right or remedy in connection therewith or in any way modify or reduce our or your rights under these Terms and Conditions.



You may not assign these Terms and Conditions (or any rights, benefits or obligations) by law, or otherwise, without Reebok.id's prior written consent, which may be withheld at Reebok.id's discretion. Any attempt to determine that does not comply with these Terms and Conditions will be null and void. Reebok.id may assign these Terms and Conditions, in whole or in part, to any third party at its sole discretion.



If any clause in these Terms and Conditions is or will be declared by a court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect any other clause or part of any clause. All of them will remain in full force and effect as long as these Terms and Conditions will continue to apply without any unenforceable terms.


Modifications and Changes

You acknowledge and agree that Reebok.id may, in its sole discretion, modify, add, or remove portions of these Terms and Conditions at any time and in any manner by publishing revised Terms and Conditions to the site. You may not change or modify these Terms and Conditions under any circumstances. You are responsible for periodically checking for any changes we make to these Terms and Conditions. Your continued use of this site following changes to the Terms and Conditions indicates that you have accepted those changes.


Government regulations

These Terms and Conditions are governed and interpreted in accordance with the laws of the Republic of Indonesia. Both Reebok.id and you as a user/customer hereby submit to the non-exclusive jurisdiction of the Indonesian courts. All transactions, correspondence and contacts between Reebok.id and you as a user/customer must be made or conducted in Indonesian.


Contact us

If you have questions or comments about these Terms and Conditions or you would like us to update the information we have about you or your choices, please contact us via email at contact@reebok.id or WhatsApp to 081574304388 or come to our office at Sahid Sudirman Center 26th floor. Jl. Gen. Sudirman Kav. 86. Jakarta – 10220.


Last update 01 Jan 2023.