Return Policy

Valid from 04 Apr 2022.

 

RETURN POLICY

Criteria

  1. Products are purchased at normal prices and with a maximum discount of 30%. We do not accept returns on products purchased with a discount of more than 30% during the promotional period.
  2. The product has never been used and is still in its original condition complete with the label attached to the product and is not damaged.
  3. There must be no stains, broken stitching, missing buttons, loosened threads, or other conditions on the product that would make it considered defective or damaged.
  4. The product must have a box/package of the product brand and packaging in its original condition. Boxes and packaging must not be damaged/dented or stuck with any adhesive material and be complete with other objects from the original packaging, such as cardboard, clothes hangers, stickers, ribbons, ropes, polybags, plastic and other objects.
  5. Requests for product returns must be made within 14 (fourteen) days after the order is received. Returned products must be received at the specified location no later than 7 (seven) days after the return date is approved by reebok.id.
  6. When returning the product, please use the outer packaging/box like the one we sent you and cover the product packaging with sturdy packaging and add an "EASILY BROKEN" sticker on the delivery to avoid the original box being damaged during the delivery process. We do not accept any form of return where there is damage to the product and the outer packaging/box of the product.
  7. We will take 7 (seven) to 14 (fourteen) working days to process your refund. The time required to process a return may vary depending on the refund method. Refunds will be made immediately after we receive: the product and in accordance with the refund method you chose when placing the original order. We do not provide refunds for shipping costs for returned products.
  8. Please contact our Customer Service Team via email to contact@reebok.id to submit a refund application.

 

EXCHANGE POLICY

Criteria

  1. Redemption applies to products with the following criteria:

1.1. Wrong Size

    • The product received does not match what the customer ordered, for example the customer ordered number 30, but received size 32.
    • Different sizes between the physical product and the packaging/box.
    • Different sizes between left and right (eg: shoes, sandals).
    • The product received is the same side (both shoes/sandals are both right or left side).

1.2. Wrong color

    • The product color is not the same as specified in the product description, for example a customer ordered blue shoes, but received red shoes.

1.3. Damaged

    • Product color: Fading or different color.
    • Product material: Peeling leather, torn material, loose stitching or knitting, stained or deformed areas, torn or punctured material.
    • Parts of the product: Loose buttons, broken zippers, missing pieces/parts, broken handles, can't inflate (for balls).
    1. Footwear (Shoes/Sandals)
      • Minimum 1 (one) different size between left and right.
      • Peeling product leather, loose stitching and missing product parts on shoes.
      • Product color fades/different colors.
    1. Clothes
      • Damage due to loose buttons, loose knitting and similar things.
      • Stains on clothes.
      • Torn fabric/material.
      • Broken seams.
      • Zipper damage and similar things.
      • Color fade/different color.
    1. Bag
      • Stains on bag.
      • Color fade/different color.
      • Has small punctures or tears.
      • Loose stitching or defective embroidery.
      • Broken zipper.
      • Peeling product skin.
    1. Accessories
      • Missing ball valve (basketball, volleyball, etc.).
      • Damage to packaging.
      • Cannot be pumped.
    1. Ball
      • Missing ball valve (basketball, volleyball, etc.).
      • Damage to packaging.
      • Cannot be pumped.
    1. Sports Equipment (Relevant Rackets or Sports Equipment)
      • Scratches/damage to equipment.
      • Broken handle.
      • Unusual shape (not in accordance with its normal condition as specified in the product description).
      • Damaged strings (if not replaceable).
  1. Requests to exchange products for other sizes or colors, types/models are not permitted. However, you can return your product for a full refund (provided the product exchanged meets the criteria) and place a new order. Product exchange can only be done with the same product (same SKU, same size, same color, etc.).
  2. Requests for product exchange must be made within 14 (fourteen) days after the order is received. Exchanged products must be received at the specified location no later than 7 (seven) days after the exchange date is approved by reebok.id.
  3. When exchanging the product, please use the outer packaging/box as we sent you and cover the product packaging with sturdy packaging and add a "FRAGILE" sticker on the delivery to avoid the original box being damaged during the delivery process. We do not accept any form of exchange: where there is damage to the product and the product packaging/box.
  4. Please contact our Customer Service Team via email to contact@reebok.id to make an exchange request.

Exception

  1. We do not allow exchange requests based on differences in color between the physical product received and the product photo caused by the effects of lights or computer screens.
  2. We do not allow exchange requests based on a wrong purchase or change of mind after purchase. We strongly recommend reviewing your shopping cart before completing your order.
  3. Exchange requests are not valid for swimwear, sports bras, sportswear, tight clothing (including tights/leggings, compression/compression, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with Terms and Conditions are specific and are clearly stated in the description.

 

Damaged Product

  1. All product descriptions, information and materials on reebok.id are provided 'as is' and without direct, implied or hidden warranties of any kind.
  2. If the product you receive is damaged, please contact our Customer Service Team and provide the order number, name and address, product details and reason for return, and whether you require a refund or exchange.
  3. Upon receipt of a damaged product, we will inspect it and inform you of the status of a refund or exchange (if available).
  4. Reebok.id has the discretion not to process exchanges. However, we can offer a refund for a replacement.
  5. If the returned product is not defective, we have the discretion to decide not to exchange or refund the product.

Last update 04 Apr 2022.