1. Do I have to register as a member first to be able to shop at Reebok.id?

You can buy anything on our site without having to register. However, if you are registered as a Reebok.id member, you can enjoy a number of benefits as follows:

• Faster checkout on your next purchase
• Save more shipping addresses in your account
• Update your account information
• Monitor order status
• View previous orders
• Option to subscribe to the newsletter, where you will get lots of information about new product choices, promotions, special prices, events and other interesting offers.

2. How do I register as a Reebok.id member?

Please follow the steps below:

1. Click “Register” in the top right corner of the website
2. Fill in the details and click "Create Account"

You can start shopping and will receive a confirmation email from Reebok.id.

Please click here to register.

3. How do I update my account?

Please follow these steps:

1. Click “Login” in the top right corner of the site, fill in your email and password then click “Login”
2. Click “Account Information” to update your personal data, then click “Change” for each information you want to update and click "Save"

Please click here to update your account.

4. What if I forget my password?

Please follow these steps:

1. Click “Sign In” in the top right corner of the site
2. Click “Forgot Password?”
3. Fill in your registered email address
4. Click “Reset Password”
5. You will receive a link to reset your password in your email

Please click here to reinstall your password.

5. How do I update my shipping address?

Please follow these steps:

1. Click “Login” in the top right corner of the site, fill in your email and password, then click “Login”
2. Click “Address” to update your personal information.
3. Click “Change Shipping Address” for any information you want to update or “Add Address” to save more than one address.

Please click here to update your shipping address.

1. How do I shop at Reebok.id?
Shopping for various products you like is quite easy, please follow these steps:

1. Select and click the desired product
2. Select the desired size, then “Buy Now”
3. To add another product, repeat steps 1 & 2
4. Click the “Shopping Cart Icon” in the top right corner of the site, if you have finished selecting products
5. Review the products you have added to your shopping cart
6. Click “Buy Now” to check out and pay
7. Fill in a valid email address and shipping address details if you checkout as a guest. You can also log in to your registered account at Reebok.id by clicking “Login”
8. Complete the shipping address and shipping method
9. Double check and make sure the product you purchased is appropriate for the quantity and size, then click "Next"
10. Choose one of the following payment options: Virtual Account (BCA and Bank Mandiri), Credit Card (VISA, JCB, and Mastercard), Atome (Instalments without Credit Card)
11. Click “Pay Now” and complete your payment
12. You will receive order status notifications via registered email

Please click here to start shopping.

2. What are the methods for shopping at Reebok.id?
You can shop at Reebok.id using the following methods:

• Via our official website at Reebok.id
• Through our retail store

Please click here to see all of our locations.

3. What if the product I ordered and paid for cannot be fulfilled?

If you have made a payment, we will refund the funds according to the initial payment method for your order, namely returning a credit card for the Credit Card payment method, or transferring funds to an account for the Virtual Account payment method.

Note: The refund process will take 7 to 14 working days, depending on your refund method. This process will be carried out as soon as we receive detailed account information that matches the payment method when you initially placed your order.

4. How can I see the status of my order?
Please follow these steps:

1. Click “Track Order” in the top right corner
2. Enter your order number
3. Make sure the order number matches the one sent to your email address
4. Click "Search"
5. Order status information will appear according to the order ID number you entered. Please click here to view the status of your order.

1. Are the products sold on the site different from the products sold in stores?

The products sold in our shop both online and offline are the same, but there are certain collections that may only be available on one channel.

2. Is the price of the product sold on the site the same as the price of the product sold in the store?

Basically the price of the product between the site and the store is the same. However, there are some promos that are only valid in certain stores or on the site only. This can cause the price of the product to be different.

3. Why do product prices on Reebok.id often change?

Prices may change at any time due to promotions. The promotional price offered for a particular product is valid for a limited period. We recommend that you become a member of Reebok.id and register for the newsletter to receive regular promotional information.

4. How can I find out the size for shoes and clothes?

Please follow these steps:

• Select and go to the product page you want
• Click “Size Guide” at the bottom of the product.

Please click here to find out your size.

5. What is the product insole size in CM?

You can see the insole size information in CM (centimeters) in the size guide provided in the product details.

Please go here to find out your size.

6. What size do you choose for Indonesian sizes?

The size usually used is EU size. You can also see and adjust the insole size in CM (centimeters) in the size guide provided.

Please go here to find out your size.

7. Can I change the product size?

Size exchanges or changes to order details cannot be made. Please confirm all details of your order before making payment. The sizes and products sent are according to your order.

8. Is the product being sold a genuine product?

We ensure that all products sold in our official store are original products.

9. Is the product available?

The products we have on our site are constantly being updated, so we cannot guarantee product availability. Products are available if the size or product can be selected or added to the basket/trolley, but if the product cannot be clicked then stock is not available.

10. When will Reebok.id products be available again?

We cannot confirm when and if the product will be available again. Please continue to monitor the site page and register for our newsletter because we will continue to display the latest products and promotions.

11. Which country is the product made in?

All Asian products are made in China, Vietnam, India and Indonesia. However, the products sent will be random and according to product stock availability, so we cannot confirm which country-made products will be sent to you.

12. Can shopping bags be sent for my purchases?

Sorry, we do not provide shopping bags for online purchases.

1. What payment methods are available?

Available payment methods are:

2. How do I make payments via Virtual Account?

Select payment method > Virtual Account > Pay Now

3. Is there a time limit for payments via Virtual Account?

Yes, the payment deadline is 1x24 hours after you place your order.

4. How do I make payment via Credit Card?

Select payment method > Credit Card > Pay Now

5. How can I be sure that my personal data will not be misused?

6. Can I make payments using Credit Card installments?

7. What is Atome?

Atome is a payment application that makes it easy to shop in installments without the need to use a credit card.

8. Who can use Atome?

Atome is available as a payment option if you are an Indonesian citizen (WNI), have an e-KTP and must be between 18-65 years old.

9. What products can be paid for using Atome?

Atome can be used as a payment method for all store, online and in-app products.

10. How do I shop using Atome?

11. What is the minimum spend amount with Atome?

The minimum spending amount is IDR 100,000.

12. How do installments work at Atome?

You can divide each of your transactions into 3 payments in 3 months or 6 payments in 6 months. No down payment and no interest

13. Can I use MAPCLUB Points on Reebok.id?

Yes, currently you can use and earn MAPCLUB Points when you shop at Reebok.id.

14. I am experiencing payment problems, what is the solution?
Make sure you have followed the payment steps according to the payment method and all the payment data you entered is correct. If you still experience problems, please inform us and attach photo evidence of payment problems.

1. What shipping methods are available at Reebok.id?

Home Delivery (Receive the product at the comfort of your home).

2. What is meant by Home Delivery?

Home Delivery is a delivery method where your order will be sent by a delivery service partner.

3. What is meant by the Receipt Number in the Home Delivery method?

The Receipt Number is a document containing the order number issued by the delivery partner service when your order is ready to be sent and serves as proof of delivery.

4. When will I get my Receipt Number?

Detailed information on the Receipt Number will be sent to your email address when the order is in the delivery process by our delivery partner.

5. How much is the shipping cost?

We provide free shipping throughout Indonesia for all purchases on our site.

6. How long does it take to deliver my order?

Estimated order delivery time for the Jakarta area is 1-4 working days and for outside Jakarta is 2-7 working days. This estimated period is in accordance with the service provisions of the delivery partner used.

If your order does not arrive within this period, please contact our Customer Service Team.

7. How can I check the delivery status of my order?

Please follow the following steps.

8. What if there is an error during delivery or there is damage to the product received?

9. Can I change my address if I have already made an order?

1. Can I return the product I have purchased?

Yes, with the following Terms and Conditions:

• Products are purchased at normal prices and with a maximum discount of 30%. We do not accept returns on products purchased with a discount of more than 30% during the promotional period.
• The product has never been used and is still in its original condition complete with the label attached to the product and is not damaged.
• There must be no stains, broken stitching, missing buttons, loosened threads, or other conditions on the product that would make it considered defective or damaged.
• The product must have a box/package of the product brand and packaging in its original condition. Boxes and packaging must not be damaged/dented or stuck with any adhesive material and be complete with other objects from the original packaging, such as cardboard, clothes hangers, stickers, ribbons, ropes, polybags, plastic and other objects.
• Requests for product returns must be made within 14 days after the order is received. Returned products must be received at the specified location no later than 7 days after the return date is approved by Reebok.id.
• When returning the product, please use the outer packaging/box as we sent you and cover the product packaging with sturdy packaging and add a "FRAGILE" sticker to avoid the original box being damaged during the delivery process. We do not accept any form of return where there is damage to the product and the outer packaging/box of the product.
• It will take us 7 to 14 business days to process your refund. The time required to process a return may vary depending on the refund method. Refunds will be made immediately after we receive the product and according to the refund method you chose when placing the original order. We do not provide refunds for shipping costs for returned products.
• We do not allow exchange requests based on differences in color between the physical product received and the product photo caused by the effects of lights or computer screens.
• We do not allow exchange requests based on a wrong purchase or change of mind after purchase. We strongly recommend reviewing your shopping cart before completing your order.
• Exchange requests are not valid for swimwear, sports bras, sportswear, tight clothing (including tights/leggings, compression/compression, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with Terms and Conditions are specific and are clearly stated in the description.
• Please contact our Customer Service Team to request a return. Please click here for further information regarding the Return Policy.

2. When can I make a product return request?

3. Which products cannot be submitted for return or exchange?

4. How do I submit a product return request?

Please contact our Customer Service Team to request a return.

5. What are the rules for returning products purchased with bundling promotions? (example: Buy 1 Get 1 promo, Buy 1 Get 50% 2nd item, etc.)

Products purchased as a promo cannot be returned.

6. Can I exchange the products I have purchased?

Valid exchange for products with the following criteria:

• Wrong Size
• The product received does not match what the customer ordered, for example the customer ordered number 30, but received size 32.
• Different sizes between the physical product and the packaging/box.
• Different sizes between left and right (eg: shoes, sandals).
• The product received is the same side (both shoes/sandals are both right or left side).
• Wrong Color
• The product color is not the same as specified in the product description, for example a customer ordered blue shoes, but received red shoes.
• Damaged
• Product color: Fading or different color.
• Product material: Peeling leather, torn material, loose stitching or knitting, stained or deformed areas, torn or punctured material.
• Parts of the product: Loose buttons, broken zippers, missing pieces/parts, broken handles, can't inflate (for balls).
• Applications to exchange products for other sizes or colors or types/models are not permitted. However, you can return your product for a full refund (provided the product exchanged meets the criteria) and place a new order. Exchanging products can only be done with the same product (same SKU, same size, same color, etc.)
• Requests for product exchange must be made within 14 days after the order is received. Exchanged products must be received at the specified location no later than 7 days after the exchange date is approved by Reebok.id.
• When exchanging the product, please use the outer packaging/box as we sent you and cover the product packaging with sturdy packaging and add a "FRAGILE" sticker to avoid the original box being damaged during the shipping process. We do not accept any form of exchange where there is damage to the product and the outer packaging/box of the product.
• Exception
• We do not allow exchange requests based on differences in color between the physical product received and the product photo caused by the effects of lights or computer screens.
• We do not allow exchange requests based on a wrong purchase or change of mind after purchase. We strongly recommend reviewing your shopping cart before completing your order.
• Exchange requests are not valid for swimwear, sports bras, sportswear, tight clothing (including tights/leggings, compression/compression, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with Terms and Conditions are specific and are clearly stated in the description.
• Please contact our Customer Service Team to request an exchange.

1. What refund methods are available at Reebok.id?

We will refund the funds in a method that is adjusted to the initial order payment method, namely returning the Credit Card limit for the Credit Card payment method, or transferring funds to an account for the Bank Transfer payment method. Refunds cannot be made in cash.

2. Will I be reimbursed for shipping costs for product returns?

Sorry, we do not provide reimbursement for shipping costs for returning products.

3. When will I receive my refund?

The refund process takes 7 to 14 business days, depending on your refund method. This process will be carried out as soon as we receive detailed account information that matches the payment method when you initially placed your order. Shipping costs for returning products will not be included in the refund

4. What are the refund rules regarding product returns or orders that cannot be fulfilled by Reebok.id?

Refunds will be adjusted to the bill/amount you paid, excluding discounts from e-Vouchers/coupons.

5. What shipping methods are available for product returns?

You can return products via our shipping partners. Please inform our Customer Service Team in advance regarding the method for returning the product that you will use.

1. What promotions are running?

Please click here to find out what promotions are currently running.

2. Voucher code cannot be used

3. Store location information

Please click here to get information about our shop location.

4. Job vacancy information

5. Submission of cooperation proposals

To apply for collaboration, please send your proposal via email to map.active@map.co.id

6. Want to buy products in large quantities

For information regarding orders in large quantities, you can send an email to wholesalesport@mapactive.id